Refund and Returns Policy of Solartopis

Effective Date: March 14, 2025

At Solartopis, we are committed to providing high-quality solar products and exceptional customer service. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our Refund and Returns Policy below.

  1. Returns Eligibility
    Our return policy allows you to return most products within 30 days of receiving them. To be eligible for a return, the product must be unused, in its original packaging, and in resalable condition. Any damage or signs of use may affect your eligibility for a return.

  2. Non-Returnable Items
    Certain items are non-returnable, including:

    • Custom or made-to-order solar systems or panels.
    • Products that have been installed or used.
    • Perishable items or items that cannot be resold for health and safety reasons.

  3. How to Initiate a Return
    To initiate a return, please contact our customer service team at info@solartopis.xyz or call us at (84-8) 3 855 27702. You will need to provide your order number, a description of the issue, and the product(s) you wish to return. Our team will guide you through the return process.

  4. Return Shipping
    Customers are responsible for return shipping costs unless the product was defective or damaged upon arrival. We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.

  5. Refund Process
    Once we receive your returned item, it will be inspected to ensure it meets our return criteria. If your return is approved, a refund will be issued to your original payment method within 5-10 business days. Shipping fees are non-refundable.

  6. Exchanges
    If you would like to exchange an item, please follow the return process and place a new order for the product you wish to exchange it for. Exchanges are subject to product availability.

  7. Defective or Damaged Products
    If you receive a defective or damaged product, please notify us within 7 days of receiving your order. We will arrange for a replacement or a full refund, depending on your preference, at no additional cost to you.

  8. Late or Missing Refunds
    If you haven’t received your refund yet, please first check with your bank or credit card company. Refunds may take some time to process. If you’ve done this and still haven’t received your refund, please contact us at info@solartopis.xyz.

  9. Product Warranty
    All of our solar products are covered by a manufacturer’s warranty. If you encounter any issues with your product within the warranty period, please contact us, and we will assist you in the repair or replacement process.

  10. Contact Information
    If you have any questions or concerns regarding our Refund and Returns Policy, please reach out to our customer support team: