Delivery Policy of Solartopis

Effective Date: March 14, 2025

At Solartopis, we are committed to delivering your solar solutions safely, efficiently, and on time. Our Delivery Policy outlines the terms and conditions regarding the delivery of products purchased from our website. By placing an order with us, you agree to the following terms:

  1. Order Processing
    After you place an order on our website, we will begin processing it immediately. Orders are typically processed within 1-2 business days, excluding weekends and holidays. You will receive an email notification confirming the details of your order once it is processed and ready for shipping.

  2. Shipping Locations
    We currently offer shipping to Vietnam and select international locations. Please verify that your shipping address is valid before completing your order. If you live outside our service area, please contact our customer support team to inquire about potential shipping options.

  3. Shipping Methods
    We partner with reliable third-party shipping carriers to ensure that your products arrive in a timely manner. Depending on your location and the size of your order, we offer different shipping options:

    • Standard Shipping: Delivery within 3-5 business days.
    • Expedited Shipping: Faster delivery within 1-3 business days (additional fees may apply).

  4. Shipping Fees
    Shipping fees are calculated at checkout based on the weight and dimensions of the products ordered, as well as the delivery address. Any applicable shipping fees will be displayed before finalizing your purchase.

  5. Delivery Timeframe
    The estimated delivery time will depend on your location and the shipping method you select. While we aim to meet the estimated delivery times, delays may occur due to factors beyond our control, such as weather conditions or carrier-related issues.

  6. Tracking Your Order
    Once your order is dispatched, we will send you a tracking number via email. You can use this tracking number to check the status of your delivery online through the shipping carrier’s website. If you have any questions or issues with tracking, please contact our customer support team.

  7. Address Accuracy
    It is your responsibility to provide accurate and complete shipping information, including your full address, phone number, and email address. We are not responsible for delays or delivery issues caused by incorrect or incomplete information. If there are any issues with your delivery address, please notify us as soon as possible before your order ships.

  8. Shipping Delays
    While we make every effort to ensure timely delivery, unforeseen circumstances such as weather events, public holidays, or delays from the shipping carrier may affect delivery times. Solartopis will not be responsible for delays caused by such external factors. In case of significant delays, we will notify you via email and provide an updated delivery estimate.

  9. Customs Duties and Taxes
    For international shipments, you may be responsible for customs duties, taxes, and any other fees imposed by your country. These charges are not included in the price of the product or shipping and must be paid directly to the customs authority or carrier upon arrival. Please check with your local customs office for more information on any applicable fees.

  10. Damaged or Lost Items
    In the rare event that your order arrives damaged or is lost during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund, depending on the situation.

  11. Refused Deliveries
    If you refuse a delivery or do not collect your package within the designated time frame, you may be responsible for any return shipping fees and any additional costs associated with the refusal.

  12. International Shipping
    For customers outside of Vietnam, shipping times and costs will vary based on the destination country. International orders may be subject to customs clearance and may experience longer delivery times due to customs processing.

  13. Contact Information
    If you have any questions regarding delivery or need assistance with your order, please contact us: