Sales Policy of Solartopis

Effective Date: March 14, 2025

At Solartopis, we are dedicated to providing high-quality solar solutions at competitive prices. Our Sales Policy outlines the terms and conditions that govern the sale of our products and services. By making a purchase with us, you agree to the following terms:

  1. Pricing and Payment
    All prices are listed in USD and are subject to change without prior notice. The final price of your order will be confirmed at checkout. We accept payments via credit cards, debit cards, bank transfers, and other secure payment methods available on our website.

  2. Order Confirmation
    After you place an order, you will receive an order confirmation via email. This confirmation will include the details of your purchase, including the products ordered, total cost, and shipping information. Please verify the accuracy of this information and notify us immediately if any errors are found.

  3. Product Availability
    All products are subject to availability. While we strive to maintain up-to-date stock information on our website, there may be occasional delays or out-of-stock situations. If an item is unavailable, we will notify you promptly and offer an alternative or a full refund.

  4. Shipping and Delivery
    We provide shipping services to a variety of locations. Shipping costs are calculated based on your delivery address and the weight of the products. Delivery times vary depending on your location, but we aim to dispatch orders as quickly as possible. An estimated delivery date will be provided at checkout.

  5. Installation Services
    For customers purchasing solar systems or related services, Solartopis offers professional installation. Installation fees will be included in the total cost of your order or quoted separately. Installation times vary based on the complexity of the system and your location.

  6. Order Changes and Cancellations
    Once an order is placed, we begin processing it immediately to ensure fast delivery. If you wish to make changes or cancel your order, please contact us as soon as possible. We can accommodate changes to your order only before it has been shipped. After the shipment has been processed, we are unable to modify or cancel the order.

  7. Sales Tax
    Applicable sales tax will be added to your order based on your delivery location and local tax regulations. The total cost, including any applicable taxes, will be shown at checkout.

  8. Warranty and Guarantees
    All of our solar products come with a manufacturer’s warranty. The warranty covers defects in material or workmanship for a specified period from the date of purchase. Please refer to the individual product warranty for specific details. If you experience any issues with your purchase, please contact us for assistance.

  9. Returns and Refunds
    Solartopis offers a 30-day return policy, provided the product is unused and in its original packaging. If you are not satisfied with your purchase, please follow the return process outlined in our Refund and Returns Policy. Please note that shipping fees are non-refundable.

  10. Customer Support
    Our customer support team is available to assist you with any questions regarding your order, product selection, or technical issues. You can contact us via:

  1. Product Customization
    For custom solar solutions, we work closely with customers to design and deliver systems tailored to their specific energy needs. Custom products are non-returnable unless there is a defect in manufacturing or installation.

  2. Limitation of Liability
    Solartopis is not liable for any indirect, incidental, or consequential damages arising from the use of our products. Our liability is limited to the purchase price of the products you have bought.

  3. Changes to the Sales Policy
    Solartopis reserves the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, with the updated effective date. We encourage you to review the policy periodically for any updates.