Payment Policy of Solartopis

Effective Date: March 14, 2025

At Solartopis, we strive to provide a seamless and secure payment experience for all our customers. This Payment Policy outlines the methods and terms associated with making payments for products purchased on our website. By completing a purchase with Solartopis, you agree to the following terms:

  1. Accepted Payment Methods
    We accept the following payment methods for orders placed on our website:

    • Credit and Debit Cards: Visa, MasterCard, American Express, and other major credit/debit cards.
    • Bank Transfer: You can choose to make a direct bank transfer. Please note that this option may take longer to process, and your order will not be shipped until the payment is confirmed.
    • Digital Wallets: PayPal and other recognized digital wallet services.
    • Cash on Delivery (COD): Available in select regions (please check eligibility during checkout).

  2. Currency
    All transactions are processed in Vietnamese Dong (VND). If you are making an international purchase, the exchange rate will be based on the currency conversion rate provided by your payment provider or bank.

  3. Payment Authorization
    When you place an order with Solartopis, we will verify your payment information. Payment authorization is required before we can process and ship your order. If there are any issues with your payment, you will be notified via email, and your order will be placed on hold until the issue is resolved.

  4. Payment Security
    Solartopis takes the security of your payment information seriously. All transactions on our website are encrypted using industry-standard SSL encryption to ensure the safety of your financial data. We do not store your credit card information on our servers.

  5. Payment Confirmation
    Once your payment has been processed and authorized, you will receive an order confirmation email detailing the products, shipping address, and payment method used. If you do not receive a confirmation email within 24 hours, please check your spam folder or contact our customer support team for assistance.

  6. Price Accuracy
    All product prices listed on our website are accurate at the time of publication. Solartopis reserves the right to update product prices without prior notice. If there is a price discrepancy or an error in pricing after you have placed your order, we will notify you immediately. You will have the option to confirm the revised price or cancel your order for a full refund.

  7. Discounts and Promotions
    Any discounts, promo codes, or special offers will be applied to your order during the checkout process. Please note that discounts cannot be applied after the order has been completed and confirmed. Promotional codes are typically time-sensitive and subject to expiration.

  8. Order Cancellations
    If you wish to cancel your order, you must do so within 24 hours of placing the order. Orders that have already been processed and shipped cannot be canceled. Please refer to our Refund and Returns Policy for more information on returns or exchanges.

  9. Payment Errors and Disputes
    If there are any discrepancies or issues with your payment (e.g., double charges or incorrect amounts), please contact our customer service team within 7 days of the transaction. We will investigate the issue and resolve it as quickly as possible. For credit card disputes, we may require additional documentation to support your claim.

  10. Payment for International Orders
    For international orders, payment must be completed using the available payment methods. Any additional fees or taxes imposed by customs or the payment provider are the responsibility of the customer.

  11. Fraud Prevention
    To protect against fraudulent activity, Solartopis reserves the right to cancel any order if there is suspicion of fraud or unauthorized payment activity. If we detect suspicious behavior, we may contact you for additional verification before proceeding with your order.

  12. Refunds
    Refunds will be processed according to our Refund and Returns Policy. If you are eligible for a refund, the amount will be credited back to the original payment method used at the time of purchase. Refunds may take up to 7-10 business days to reflect in your account, depending on your payment provider.

  13. Contact Information
    If you have any questions about payments or need assistance, please contact our customer support team at: